Content analysis of corporate blogs as a relationship management tool

摘要

Purpose - The purpose of this paper is to examine how major corporations in the USA utilize corporate blogs for building and maintaining relationships with various publics. Design/methodology/approach - Applying the relationship management framework, a longitudinal content analysis of corporate blogs is conducted in 2006 and 2008. The blogs are identified by a thorough search of blogs operated by corporations listed on Fortune 500 companies or Interbrand Top 100 global brands. A systematic coding scheme is developed based on the existing research on relationship maintenance strategies and corporate communication. Findings - A growing number of major corporations in the USA have adopted blogs as a corporate communication tool and the popularity of topic-oriented blogs appears to have increased over time. While corporate blogs tend to apply various relationship maintenance strategies, the application of such strategies tends to be concentrated on a certain type of strategies.rnPractical implications - Despite the increasing adoption of the corporate blogging practice, many corporations still do not seem to harness the unique potential of a blog to the fullest extent. To maximize the relationship management efforts, practitioners should consider expanding the scope and level of relationship management strategies. For researchers, this paper proposes a new approach for examining corporate blogs as a public relations tool by applying the relationship maintenance strategy framework.rnOriginality/value - This paper is the first attempt to provide a longitudinal overview of the state of corporate blogs and strategies. In addition to offering descriptive information about the corporate blogging practice, this paper proposes a new research framework for studying corporate blogs.