Anger management: keeping cool is best

摘要

Dealing with irate and/or angry customers is an art I've come to appreciate more and more with long-term experience. We are, after all, in a business where folks are stressed before they even call for service. Standing in their shoes, for a moment, you can appreciate why they're upset:rnthey're spending, or about to spend, money unexpectedly. Leaks, clogged drains, busted water heaters, no heat and/or no air conditioning situations are highly stressful - even under the best of circumstances.