Pecking order vs. healthy competition

摘要

This morning on my commute I listened to a TED Talk pod-cast about the subject of the "pecking order" in relation to "super" chickens. Now, don't take me wrong or misinterpret my sincere respect for our industry and our technicians and plumbers ... they are undoubtedly far superior to chickens. However, I couldn't help but associate our desire to hire, train and cultivate superstar technicians and plumbers in the same way that farmers want superior chickens. Believing they'll both always have increased productivity and increased profits. Isn't that what we've been trying to do? We want to hire the best and brightest, so they'll sell more and fix repairs faster right?