From Outsourcer To Saas Provider

摘要

Sometimes it takes fresh eyes to see new opportunities in an existing technology. Live-Ops Inc. in Santa Clara, Calif., was founded in 2001 as a call center outsourcer. To be competitive with in-house call centers, LiveOps developed its software as a Web-based application on Linux. The application stack was designed to manage multiple customer campaigns simultaneously among tens of thousands of operators. Azita Martin, vice president of marketing, says that because it was LiveOps' own system, it was designed to deliver a high level of uptime. The company charges users by the minute, so any downtime would lead to lost revenue. LiveOps' system has a classic multi-tenant, high-availability SaaS architecture.