Conflict Dialogue: Working with layers of Meaning for Productive Relationships

摘要

This volume offers a story-telling approach to interpersonal communication, particularly conflict management. In addition to examining conflict dialogue, the book also offers "lessons from the field," a feature in each chapter with exercises and suggestions for field work. Individual chapters address stories and the meaning of conflicts, dialogic negotiation (or moving to new meanings), characteristics of language, how people negotiate relationship dynamics through stories, identifying and negotiating "crossroads moments," the psychodynamics of conflict—displacement and projection—, how to use stories as negotiating strategies, and how to recognize the conflict cycle and move to new meanings.