Delivering service excellence at the Farnborough Airshow

摘要

STADIUM Support Services, the specialist facilities management and cleaning company, has used SmartTask to monitor and coordinate its cleaning operation at the recent Farnborough International Airshow. The company needed an advanced workforce management solution that would provide realtime visibility and control over its 100-strong team tasked with delivering 80,000 hours of cleaning services across the vast 770-acre site. More than 500 QR codes were attached within toilet blocks, exhibition halls and other auxiliary buildings, so cleaning operatives and supervisors simply had to scan a tag with a SmartTask-enabled smartphone when an area had been cleaned or inspected. Stadium Support Services also provided a platinum cleaning service to many of the 1500 exhibitors, so the company needed a way to confirm that all daily deep cleans had taken place within more than 70,000 square metres of exhibition space.