Many Languages, Many Workflows: Mapping and Analyzing Technical Services Processes for East Asian and International Studies Materials

摘要

This case study addresses a workflow analysis project undertaken in the International Studies and Asia Library technical services areas of the University of Michigan Library. The analysis was an opportunity to document existing technical services practices in three primary workflow areas: acquisitions/receiving, cataloging, and cataloging maintenance. International Studies began the project independently, and subsequently consultants were hired to work with both International Studies and Asia Library to find efficiencies and barriers, identify solutions, and propose future changes in non-Roman-language cataloging workflows. This article provides an account outlining the project background, implementation, outcomes, challenges, and lessons learned.