More businesses are switching to IP telephony networks. The cost advantages are obvious, but that's just one reason why they choose it. When telephone consultant Richard Comtois was called in to set up an Internet protocol (IP) telephony network for a small Quebec software company, the advantages of the new technology rang crystal clear. Not only would a new dedicated phone link between the company's Montreal and Quebec City offices improve quality and reliability of service, it allowed for a huge savings in employee salaries. While the cost of upgrading added up to $24,000 a year, it allowed the company to provide the same level of customer service with fewer software support specialists, an annual savings of $ 160,000.
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