Marty Mangold was fed up. The 40-year-old Minneapolis man had worked at U.S. Bank in St. Paul for five years as a trust officer, setting up 401(k) and profit-sharing plans for clients. But he was spending so much time acting as his own secretary, answering phone calls and e-mails, that it became impossible for him to get his work done. On top of that, while the sales staff got away with missing deadlines, his own boss was a real stickler. Finally, last spring, he quit.
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