CAN OFFICE DEPOT GET BACK ON TRACK?

摘要

After taking the helm as chief executive of Office Depot Inc. on July 18, M. Bruce Nelson quickly employed a mystery shopper to get a firsthand look at the office retailer's stores—himself. As the former head of the company's international division, Nelson took advantage of his relative anonymity to drop in, unannounced, on a dozen of the chain's 817 U. S. stores. "In most of our stores today, when I walk in the first time, they do not know who I am yet," says Nelson.