A SHARPER EYE ON PATIENT CARE

摘要

In January, Linda Mower, a personal-care counselor for OptumHealth, had an experience that reminded her why she got into nursing 30 years ago. She was notified by the company's computing system that a patient might need counseling-based on software that scans patient information and detected he recently had had stents installed. Mower contacted Stephen Hart of St. Johnsville, N.Y., and, during a second phone call, when he reported feeling pressure in his chest, she urged him to see a doctor immediately. He did-and had triple bypass surgery the next day. Hart says the procedure probably saved his life. "You sometimes wonder if you're making a difference, but something like this lets you know you are," says Mower.