A Social Networkers Story: The Zappos Ceo And Ups Step In

摘要

I usually get packages sent to the office, but in December I ordered a big 110-pound storage unit from Target and needed it delivered to my house. I called UPS to check on it, and the rep said that sometimes during the Christmas season packages don't arrive until 9 p.m.rnGetting agitated, I posted on Twitter about waiting for UPS and mentioned how I couldn't take my dog, Ridley, for a walk. After 9 p.m., I got a message from Tony Hsieh, CEO of Zappos, who started following my Tweets [comments on Twitter] after we met last year. He was having dinner with U PS's president for the Western region and sent a message saying the guy would call me. I got a call in the next five minutes. The UPS exec got me in touch with an operations manager to arrange for a delivery the next morning so I could make a scheduled client meeting.rnAt 9 a.m. on the dot, the doorbell rings. Not only do they have-the package, but there's a UPS guy with flowers and chocolates and another with treats and toys for Ridley. They even offered to assemble the unit and listened to my suggestions for improv-ing service. I now go out of my way to use UPS-and I bought shoes the next day at Zappos.