T-Mobile US, the underdog of the U.S. mobile phone market, has caused a ruckus by offering to reimburse early termination fees for new customers who walk away from contracts with other U.S. carriers. John Legere, T-Mobile's business casual chief executive officer, unveiled the plan in an R-rated speech in January. "This industry blows," Legere said. "It's just broken." In many parts of Europe and Asia, consumers get faster networks at lower cost and have more freedom to watch what they want. The larger questions are why there isn't more competition-in the mobile phone market and for Internet access more broadly-and what, if anything, government can do to encourage it.
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