Unclear Skies

摘要

When the travel booking website Hipmunk Inc. began in 2010, it offered the option to sort flights in order of "agony," a way to help customers avoid long layovers or multiple stops. It was a clever marketing idea then, but these days the agony is all too real: Airlines are increasingly nickel-and-diming passengers by charging for carry-on bags or creating cramped economy cabins, leaving shoppers to pick the least-worst option rather than the best.