The economic value and clinical impact of the South Australian Health Library Service 201 1-2016: A case study in organizational performance and survival

摘要

This is a case study of how one Australian state's health department library service is attempting to measure the economic value and clinical impact of its professional services and online resources. The case study describes the context in which performance measurement strategies were devised and gives examples of key performance indicators being applied to evaluate library services in a manner comprehensible to the senior management of the parent organization.