Applying blue ocean strategy to hire and assimilate workers with disabilities into distribution centers

摘要

As consumers increasingly choose to make their purchases from the comfort of their own homes rather than to visit brick-and-mortar stores, the need for fast-moving fulfillment and distribution centers (DCs) is proliferating. The Amazon effect that is so significantly changing the way people shop is also associated with an acute shortage of blue-collar workers in the retail-distribution industry. Firms' traditional responses to the scarcity of warehouse labor are to increase hourly wages and to integrate automation and robotic product-fulfillment technologies. We identify an innovative human-capital-management approach that provides a timely, alternative solution to this important business problem. We present anecdotal, descriptive overviews of firms that are implementing blue ocean strategy (BOS) to proactively hire and assimilate workers with disabilities into their DCs. We also identify effective practices for partnering with local disability-service agencies to ensure that proactively hiring warehouse workers with disabilities creates mutual value and improves productivity. Finally, we discuss corporate social responsibility and the social impact of successfully hiring and assimilating workers with disabilities, with the intent of encouraging firms in the retail-fulfillment industry to view the traditional business problem of hiring warehouse workers from a new and alternative perspective. (C) 2020 Kelley School of Business, Indiana University. Published by Elsevier Inc. All rights reserved.