Questions for Jim Cannon and John Sheehan

摘要

You're promoting another flight department evaluation program. Isn't IS-BAO enough? Cannon: The IS-BAO tops out at Stage 3. Operators who have achieved that level, and they're the best in the business, wanted something more. That's what the Operational Excellence Program - the OEP - has been designed to deliver. Sheehan: And while IS-BAO focuses on critical components such as flight ops, training, security and safety management systems, among other things, top departments are also looking for solutions to issues like team building, continuous improvement, operational metrics, financial controls, strategic planning, communication and human factors such as work-life balance, retention and succession planning. That's where the OEP comes in.