In an unprecedented move, North West traffic commissioner Beverley Bell has ordered Arriva Midlands to carry passengers free of charge on two Derby routes for a year in the evenings, after finding that the company failed to notify her of a change of city centre terminus. Although advertised to passengers and registered to terminate in Derby bus station, the 44/45 Derby-Alvaston routes were stopping instead on Albert Street to permit connections with another Arriva service. Arriva blames a series of administrative errors on its part for failing to notify the commissioner of the changes Bell says the errors made by Arriva were 'wholly unacceptable' and she also criticised the company's response when it realised services were still not running properly by November 2012.
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