TfL ignores its passengers

摘要

John Aldridge's comments (In London last month) about route controllers being divorced from the sharp end reality certainly struck a chord with me and his experience outside South Croydon bus garage is sadly all too typical of the contempt with which London bus users are treated. Controllers sit in their cosy offices and view bus locations on a screen, but they neither know nor care about the passengers on board these buses and it is ironic that the more hi-tech things have become the worse the customer service has got. It was never great in the first place but is non-existent now.