Since registering a commercial network in Crawley in 2001, Metrobus has seen unprecedented growth, including the introduction of the highly praised 'Fastway' service. The company now operates more than 150 buses throughout West Sussex, Surrey and Kent, and is proud of its reputation for quality, investment and customer service, confirmed by a 91% satisfaction rate in the latest Passenger Focus surveys. The company's continuing ability to grow bus use substantially through simple networks with increased frequencies in towns like Horsham and Crawley where previous operators had progressively reduced service levels appealed to the judges. Use of social media and new technology, its customer service training course 'Going the Extra Mile', and policies on flexible working for staff and attracting new employees from ethnic minorities also stood out.
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