5 Common Mistakes to Avoid When Handling Indoor Air Quality Complaints

摘要

No one enjoys handling indoor air quality (IAQ) complaints. It involves talking about such unpleasant things as bacteria, sinus drainage, and odors. Many complaints are from people who are frustrated, angry, and, at times, irrational. It is easy to make a mistake in that tense environment, provoking someone to seek resolution through litigation. Here are five common mistakes that you should avoid when handling IAQ complaints.