Survey: Unclean Restrooms Impact Public Perception

摘要

Dirty, unkempt, and unappealing restrooms negatively impact Americans' perception of businesses and other establishments, according to Bradley Corporation's third annual Healthy Hand Washing Survey. Nearly 91% of the 1,053 respondents say they perceive a busi- ness badly if its restrooms are poorly maintained. About 37% of survey respondents vowed never to return to an establishment where they had an unpleasant experience, compared to 24% in 2010. Another 34% (up from 28% in 2010) say they will "think twice" before returning.