2001 Printing to Enhance Customer Service

摘要

It's that time of year again. Each client I have talked with over the past month or so has asked me the same question, "Kevin, where do you see the industry going over the next few years?" Judging from the feedback I have received on the past two Digital Connections' topics, Digital Printing and E-Commerce Opportunities, I can only assume that this question is on most of your minds as well. Let's take a sneak peek at the next 12 months. The next few years will see an increase in the introduction and implementation of ECS systems and processes. ECS stands for Enhanced Customer Service, which is any system or process that strengthens a company's ability to provide quality customer service. As it relates to digital graphics in 2001, ECS systems will fit into five related categories: Digital Prepress, Digital Printing, Digital Asset Management, Remote Collaborative Viewing and Proofing and E-Commerce.