Shops aren't 'forced' to do anything. They have a choice. They can choose to lie, cheat or steal, or they can improve their understanding of the business and manage the numbers of their business. I agree that some, maybe most, in the insurance industry don't want to compensate the body shop fairly and don't understand what it really takes to repair vehicles today. Therefore, body shop owners need backbone to be profitable and fair without resorting to cheating and shortcutting.
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