If there is one characteristic that defines and differentiates the Chinese banking system it is one of immense scale. Behemoths such as Industrial and Commercial Bank of China (ICBC) and Agricultural Bank of China (ABC) boast colossal customer bases comprising hundreds of millions of customers, the likes of which have never been seen in developed markets. And this is just the start. For China's banking sector, extensive economic growth is bringing with it the opportunity to acquire even more new customers and expand into fresh products, regions and businesses. But technology heads at some of the country's financial institutions would be forgiven for casting a concerned eye over their IT systems and wondering if they are equal to the demands that ambitious modernisation and expansion programmes will place on them.
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