PASSENGERS WITH DISABILITIES: ENABLING A MUCH-IMPROVED SECURITY EXPERIENCE

摘要

Every flight, whether it is to go on a vacation with the family or a business trip for the day, has one thing in common - everyone will have to go through security screening at the airport. Security is often cited as one of the most stressful elements of the journey. Three of the most common annoyances for passengers are often long queues, intrusive processes, or a poor customer experience. However, there are some passengers that often have a worse experience than others. Those with disabilities, reduced mobility or carrying essential medical equipment sometimes have to go through inconsistent security screening at different airports. States often have different requirements, and security staff on the front line are unaware of the requirements or have not been trained in alternative measures, which would have the same security outcome but would be less intrusive for those passengers. Aviation, like all other transport modes, needs to recognise and accommodate growing numbers of persons with disabilities who fly, including persons with reduced mobility (PRM). Due to a steady increase in life expectancy globally, the number of persons with disabilities, persons with reduced mobility, elderly travellers, and others is increasing rapidly.