Airbus Helicopters has grown its HCare Smart and HCare Infinite customer support program enrollments to 2,400 helicopters, representing 20 percent of its installed worldwide fleet. The contracts cover 250 operators in more than 70 countries, according to Christoph Zammert, executive vice president of customer support and services. Customers are evenly split between civil and government users, he said. "What is important for our military operators is to have the ability to predict their budgets. HCare is a very good tool for that and provides a good level of cost control." At present, HCare contracts skew to customers with medium to heavy helicopters, but "it is becoming more frequent on our light twins-the H135 and the H145," said Zammert. He pointed to recent HCare contracts signed with air ambulance provider Air Methods, covering 111 of its H135 and H145 aircraft. Zammert added that multiple factors make HCare an attractive option for both military and civil customers. "With cost pressures increasing, customers tend to want to have cost protection and that is what HCare is about," he said.
展开▼
机译：空中客车直升机已经增长了HCARE SMART和HCARE INFINITE客户支持计划入学到2,400架直升机，代表其全球舰队的20％。 Christoph Zamamert的客户支持和服务执行副总裁Christoph Zamamert称，合同涵盖了70多个国家的250名运营商。他说，客户在民事和政府用户之间均匀分裂。 “对我们的军事运营商重要的是有能力预测预算。HCARE是一个非常好的工具，并提供了良好的成本控制水平。”目前，HCARE合同对厚重直升机的客户倾斜，但“在我们的轻型双胞胎和H145上变得更加频繁，”Zammert说。他指出了最近与空中救护提供商空气方法签署的HCARE合同，涵盖其H135和H145飞机的111。 Zammert补充说，多个因素使HCARE成为军事和民间客户的有吸引力的选择。 “随着成本压力的增加，客户倾向于拥有成本保护，这就是HCARE是关于，”他说。
展开▼
