The Job: Philippe Pelletier

摘要

The task of ensuring that vehicles are of suitable quality is far from simple. Much of the difficulty stems from the fact that the term 'quality' is a nebulous one, meaning different things depending on the circumstances orthe person asked. As quality director for the entire PSA Peugeot Citroen group, it is Philippe Pelletier's unenviable role to make sure that all bases are covered when it comes to developing quality Peugeot and Citroen vehicles. "I report directly to chairman CarlosTavares and my role is to measure quality in the group's products and services everywhere, to set the objectives and represent the quality authority," he explains. In practice, this means that he has the power to stop production on a project if he has reason to believe the vehicles are not up to the standard expected.