No, I Won't, and You Can't Make Me

摘要

As managers of supply chains, we often sit with our colleagues and discuss the complex issues of the "total supply chain." However, it's not long before reality sets in and we are reminded that the specific link we manage must work well and be fully coordinated within that chain. It is this fact that knocks us down from lofty thoughts of total supply chain management into the dirty, gritty depths of our departments, our people, and our processes. There are a few things about being a manager they never teach you in business school and your mentor often forgets to mention. First among these is that you cannot make anyone do anything. Say what? Nope. It just doesn't work that way. Trying to make people do something gets compliance, at best, and sabotage or an intricate game of catch me if you can, at worst. The underlying issue is motivation.