WATER UTILITIES AS INTEGRATED BUSINESSES

摘要

With privatization, managed competition, deregulation of the power industry, and increasing environmental legislation, water utilities must aspire to more than high levels of service and reliability. They must seek competitive levels of service and reliability. To reach this goal, water providers have to balance financial considerations and consumer requirements. They must make optimal use of production processes and support systems,ultimately achieving ecoefficiency , i.e.,economically efficient use of resources with other businesses. Information technology (IT) plays a key role in achievingthis climate of widespread efficiency by (1)enabling the integration of computer systems, information, human resources, and natural resources;(2)defining common performance measures;and (3)optimizing performance. Three existing paradigms-the utility communications architecture, utility business architecture, and industrial ecology-can serve as structured applications for efficient IT planning and deployment at the plant, utility, and regional levels.