Automation, Self-Service, and Analytics Improve the Customer Relationship

摘要

Whether they operate in a municipally owned or investor-owned environment, water utility managers are recognizing that customers are their most strategic asset. Although water quality, resource management, and complying with standards are topics that may fill weekly meetings, customer satisfaction is the primary asset that determines rate increases, profitability, and positive relationships with regulatory agencies. Fortunately, new tools are available to help water utilities manage customer relations as effectively as they manage water delivery.