Using Check-If-Apply Lists to Improve Communication About Aesthetic Water Issues

摘要

Key TakeawaysIf not addressed quickly and competently by utility staff, aesthetic issues with water can erode customer trust and confidence.Check-if-apply lists are an effective way for utilities to communicate with customers and collect useful information about both water appearance and taste and odor.Making check-if-apply lists easily accessible to utility staff and customers is one way to keep aesthetic water issues in check; another is for utilities to track issues and make sure checklists are kept up to date.