Asia-Pacific and Middle East dominate ACI's Airport Service Quality Awards

摘要

Airports Council International (ACI) has revealed the winners of this year's Airport Service Quality (ASQ) Awards. The largest group of winning airports are from Asia-Pacific and the Middle East, with 29 of them receiving recognition for their outstanding customer service excellence in the opinion of their passengers. This year, 84 individual airports from around the world won 140 awards, which is the largest-ever number of recipients. Singapore Changi Airport remained consistent in achieving multiple awards, securing its position as a leader in customer experience in Asia-Pacific. Oman Airports Management Company dominated the Middle East's success with four 2019 ASQ Awards. Other consistent winners include Beijing Capital International, Delhi's Indira Gandhi International (IATA: DEL), Mumbai's Chhatrapati Shivaji International (BOM) and Shanghai Pudong International (PVG). First-time recipients include Mangalore Airport, India (IXE) and Supadio Airport, Indonesia (PNK). Stefano Baronci, director general of ACI Asia-Pacific, said: "Our region is proud to boast the largest group of winners in the Airport Service Quality Awards. It represents the region's dedication to consistently raise the bar in customer service excellence. The awards this year have been won by a diverse group of airports, small and large, with enduring leaders and [others] that are upping their game.