The Evolution of Airport Concessions through Mobile Apps and the Impact on Airport Facility Design

摘要

Few people have regular telephones or even regular cellphones anymore. Most telephones and cellphones have been replaced by smart phones. These smart phones, regardless of which operating system they run (iOS or Android), provide incredible capabilities that were not even dreamed of a decade ago. We have entered the age of "swipe left, swipe right" and consumers can now get anything they need or want at a touch of a button.