OEM aftermarket support: a focus on Airbus and Boeing

摘要

Airbus Customer Services' prime role is to help its customers operate their Airbus fleet safely and profitably, while satisfy their passengers. A team of more than 3,000 people cover all areas of support from technical and spare parts, to crew and personnel training and aircraft upgrades. Hundreds of technical specialists provide around-the-clock advice and assistance to Airbus customers 24 hours a day, seven days a week. Moreover, there are over 290 customer support representatives positioned around the world in more than 175 cities close to the airlines they serve, and anrninternational network of support centres, training centres and spares' stores.