Going Digital From End to End

摘要

Aftermarket service providers of aviation components have long understood the need to help their customers improve efficiency. Much of the focus to date has been on making incremental engineering improvements to gradually optimise processes and shave costs. This means making technological transformations and investing in digitisation. The ordering process is the first area where digitisation takes effect, In general, aviation is a legacy industry, so changing existing systems necessitates understanding the processes used by different customers, This is a challenge for any outsource expert, So before implementing any changes, AJW talks to a large number of stakeholders to fully understand the dynamics of the business and consider the technical implications of any proposals, The aim is to ensure it puts in place a modern, flexible and extensible set of application programming interfaces (APIs) - a standardised way for applications to 'talk' to external systems - that will reduce transaction friction and ensure everything interacts smoothly and efficiently from end to end, This means challenging the process from the moment an order is logged into the system, including the information exchanged, through to how the order is fulfilled at the conclusion.