Contractors who keep both their employees and customers sat-isfied have found that a family feeling can improve their odds. In these cases, the goodwill comes from something other than a dollar sign, and it is widespread among this year's Best Contrac-tor to Work For winners. Cool Check Air Conditioning Ltd., Eto-bicoke, Ont., nurtures its employees and its customers at traditional annual events. At Donley Service Center, Phoenix, founder and chairman James Donley and his son, president Mike Donley, work on employee and customer relationships that are based on respect. The things that made Isaac Heating and Air Conditioning, Rochester, N.Y., a repeat winner of this contest haven't changed; today, putting employees first ranks highest in its priorities, said president Ray Isaac. Broth-ers Air, Heat & Plumbing, Rock Hill, S.C., was founded as a two-person business in 1985. Roger Costner, president and co-owner with his brother, vice president Donald, have grown the business family to nearly 100.
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