Generous federal tax credits, coupled with the desire to reduce energy costs without sacrificing comfort, have encouraged many homeowners to purchase geothermal heat pumps (GHPs) over the last several years. As customer interest has increased, numerous HVAC contractors have begun offering GHPs as a way to expand their businesses and give their customers another energy-efficient HVAC option. While many of these contractors have undergone extensive training and took the time to properly design and install their GHP systems, others may not have been so careful. The result has been some disgruntled customers who say that their systems do not produce enough heat in the winter and/or cooling in the summer. In many cases, the poor design and/or installation could have been avoided if the contractors had taken advantage of the numerous training opportunities offered by GHP manufacturers.
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