KRAUSE: FREE TO ROAM SOUTHWEST'S CUSTOMER SERVICE CABIN

摘要

As Senior Vice President of Customer Services for Southwest Airlines, Daryl Krause plays a pivotal role at an airline where customer service rules: he plots the strategy and vision for delivering stellar service across all business areas. So it is little surprise the 30-year Southwest veteran with a service-oriented background at the Dallas-based airline ranked tops for customer service time and again, got his start on the ground operations side in 1979.