Where users' find the answer: discovery layers versus databases

摘要

Usage statistics for 2015-2017 of searches and electronic resource access actions in Ex Libris Primo, a discovery layer, are compared with COUNTER databases searches, result clicks, and record views, and journal full-text art icle requests. Results show a decrease in COUNTER result clicks and record views in databases and journal full-text article requests and a slight increase in Primo access actions. Concurrently, searches performed in data bases and Primo increase slightly which increases the ratio of searches per formed to access actions taken, inferring that users may be having more difficulty locating relevant resources, or relevant resources are