We often hear anecdotal evidence citing the manner in which the institute communicates with its membership to be either insufficient on the one hand or to be overwhelming on the other. Determined to identify precisely where we are fulfilling your needs and where, perhaps, we could do better, institute CEO Michael Izza asked me to chair a steering group of council members, volunteers and staff to conduct a major communications audit (see February, pi 01) and establish what you really think.
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