HM Revenue & Customs has recently released details of its business plan for 2011 /12, setting out the main objectives for the coming year. These include maximising revenues, improving the customer experience and reducing costs for both HMRC and the taxpayer. In particular, the plan considers HMRC's continuing endeavours against 'avoidance, evasion and criminal attack' and also highlights the PAYE system as a major area for improvement in 2011/12.
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