Survey protocol for exploring video and phone use in Aotearoa New Zealand general practice: considerations for future telehealth

摘要

Telehealth became the most practical option for general practice consultations in Aotearoa New Zealand (NZ) as a result of the national lockdowns in response to the COVID-19 pandemic. What is the consumer experience of access to telehealth and how do consumers and providers perceive this mode of care delivery going forward?