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Converging Work-Talk Patterns in Online Task-Oriented Communities

机译:在线面向任务的社区中的工作对话模式融合

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摘要

Much of what we do is accomplished by working collaboratively with others, and a large portion of our lives are spent working and talking; the patterns embodied in the alternation of working and talking can provide much useful insight into task-oriented social behaviors. The available electronic traces of the different kinds of human activities in online communities are an empirical goldmine that can enable the holistic study and understanding of these social systems. Open Source Software (OSS) projects are prototypical examples of collaborative, task-oriented communities, depending on volunteers for high-quality work. Here, we use sequence analysis methods to identify the work-talk patterns of software developers in online communities of Open Source Software projects. We find that software developers prefer to persist in same kinds of activities, i.e., a string of work activities followed by a string of talk activities and so forth, rather than switch them frequently; this tendency strengthens with time, suggesting that developers become more efficient, and can work longer with fewer interruptions. This process is accompanied by the formation of community culture: developers’ patterns in the same communities get closer with time while different communities get relatively more different. The emergence of community culture is apparently driven by both “talk” and “work”. Finally, we also find that workers with good balance between “work” and “talk” tend to produce just as much work as those that focus strongly on “work”; however, the former appear to be more likely to continue to be active contributors in the communities.
机译:我们所做的大部分工作都是通过与他人合作来完成的,而我们一生的大部分时间都花在工作和交谈上;在工作和谈话交替中体现的模式可以为以任务为导向的社会行为提供许多有用的见解。在线社区中各种人类活动的可用电子踪迹是一个经验性的金矿,可以使人们对这些社会系统进行整体研究和理解。开源软件(OSS)项目是协作的,面向任务的社区的典型示例,这些社区依赖于从事高质量工作的志愿者。在这里,我们使用序列分析方法来识别开放源代码软件项目的在线社区中软件开发人员的工作对话模式。我们发现软件开发人员更喜欢坚持相同的活动,即一连串的工作活动,然后是一连串的谈话活动,等等,而不是频繁地切换它们;这种趋势会随着时间而增强,这表明开发人员将变得更有效率,并且可以在减少中断的情况下工作更长的时间。这个过程伴随着社区文化的形成:同一社区中的开发人员模式随着时间的流逝越来越近,而不同社区的差异则相对更大。社区文化的出现显然是由“谈话”和“工作”共同驱动的。最后,我们还发现,在“工作”和“谈话”之间保持良好平衡的工人往往会产生与专注于“工作”的工人一样多的工作;但是,前者似乎更有可能继续在社区中发挥积极的作用。

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