Evidence shows that person-centered care (PCC) can improve care and quality of life for patients; often resulting in fewer hospitalizations and ER visits, shorter hospital stays, and other service use reductions leading to lower expenditures. PCC is a recent health care priority (e.g. WHO, IOM, and ACA), and given payment reforms for providing care to older adults, creating a business case for PCC is imperative to inform policy and highlight incentives beyond patient-level outcomes for organizations to implement PCC. Therefore, the project was conceived to develop a business case for PCC and an interactive return-on-investment (ROI) calculator. These two products can equip and encourage organizations considering adopting or expanding PCC with the requisite tools, data, and motivation to systematically assess the business case in their own circumstances. They highlight the factors that affect the strength of the case, and shares encouraging evidence suggesting that PCC can be financially beneficial.
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