PENPAD (Elderly Care): designing a patient record system for elderly care.

摘要

Practical experiences in the work analysis and design of a computer-based patient record system for use by doctors on an elderly care ward are discussed. A diagrammatic technique named "Task Oriented Flow Diagrams" is briefly described. This technique enables designers to formalise their understanding of users work tasks in manner that is comprehensible to users, and thus can form the basis of a dialogue between designer and users. A prototype patient record system is described and the results of its evaluation with users presented.