Peer Reviewed: Profiles of 800000 Users of the National Cancer Institute’s Cancer Information Service Since the Debut of Online Assistance 2003-2008

摘要

IntroductionIn 2002, the Cancer Information Service (CIS) of the National Cancer Institute added to its toll-free telephone number 2 choices of media for access to cancer information specialists: e-mail and a proprietary online instant messaging service called LiveHelp. We sought to determine how new media users differ from telephone callers and the US population in general.