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Ambulance Services at Hospital Universiti Sains Malaysia and Hospital Kota Bharu: A Retrospective Study of Calls

机译:马来西亚大学医院和哥打巴鲁医院的救护车服务:电话回顾性研究

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摘要

This retrospective study attempted to identify the pattern of ambulance calls for the past two years at the Hospital Universiti Sains Malaysia (HUSM) and Hospital Kota Bharu (HKB). This study will provide a simple method of acquiring information related to ambulance response time (ART) and to test whether it met the international standards and needs of the client. Additionally, this paper takes into account the management of emergency calls. This included ambulance response time, which was part of Emergency Medical Services (EMS) episode: onset of ART, which started when details like phone number of the caller, exact location of the incident and the nature of the main complaint had been noted. ART ended when the emergency team arrived at the scene of incident. Information regarding ambulance calls from the record offices of HUSM and HKB was recorded for the year 2001 and 2002, tabulated and analyzed. There was a significant difference in the total number of calls managed by HUSM and HKB in the year 2001. It was noted that 645 calls were managed by HUSM while 1069 calls were recorded at HKB. In the year 2002, however, HUSM led with 613 extra numbers of calls as compare to HKB with 1193 numbers of calls. The pattern of ambulance calls observed is thought to possibly be influenced by social activities like local festivities, school holidays and the seasons. Further, it is observed that no studies were previously undertaken to compare the ART at both the HUSM and HKB to that of the international standards. In fact, a literature review undertaken so far showed no similar studies have been done for the whole Malaysia.
机译:这项回顾性研究试图确定过去两年马来西亚大学医院(HUSM)和哥打巴鲁医院(HKB)的救护车呼叫方式。这项研究将提供一种简单的方法来获取与救护车响应时间(ART)有关的信息,并测试其是否符合国际标准和客户的需求。此外,本文还考虑了紧急呼叫的管理。这包括救护车响应时间,这是紧急医疗服务(EMS)情节的一部分:ART的发作,当注意到呼叫者的电话号码,事件的确切位置以及主要投诉的性质等细节时开始。当紧急救援队到达事件现场时,ART结束了。 HUSM和HKB的记录办公室提供的有关救护车呼叫的信息已记录在2001年和2002年,并进行了列表和分析。 2001年,HUSM和HKB所管理的呼叫总数存在显着差异。应该指出,HUSM管理了645个呼叫,而HKB记录了1069个呼叫。然而,在2002年,HUSM的电话数量增加了613个,而HKB的电话数量增加了1193个。据认为,观察到的救护车呼叫方式可能受到当地庆祝活动,学校假期和季节等社会活动的影响。此外,可以观察到,以前没有进行过将HUSM和HKB的抗逆转录病毒治疗与国际标准进行比较的研究。实际上,迄今为止进行的文献综述表明,整个马来西亚尚未进行过类似的研究。

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