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Use and abuse of performance indicators.

机译:使用和滥用绩效指标。

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摘要

An audit was performed by this department after allegations by the regional health authority of low productivity. It was found that the health authority had underestimated the number of operations performed in 1983 by only 5%, but an inexact classification and grading of operations had led to errors in the performance indicators of 19.8% for the "weighted number of operations" and 34.5% for the "number of major operations per consultant." When the throughput of orthopaedic departments in districts was compared by the regional health authority it was found that such errors in performance indicators had been further compounded by the inconsistent use of population data and incorrect data on medical staffing. Medical practitioners and the health authorities are alerted to this amplification of inaccurate data. Other methods for assessing trauma and orthopaedic surgery are proposed, such as a simplification of the Office of Population Censuses and Surveys classification of surgical operations, grading operations based on time spent in the operating theatre, and provision of computer programs to code for diagnosis and operation when writing discharge summaries.
机译:该部门在地区卫生部门对生产率低下的指控后进行了审计。结果发现,卫生当局低估了1983年执行的手术次数,但由于手术的分类和等级不准确,导致“加权手术数”的绩效指标出现了19.8%的错误,而34.5则有误。 %为“每个顾问的主要业务数量”。当地区卫生部门比较各地区的骨科部门的工作量时,发现绩效指标中的此类错误由于人口数据使用不一致和医务人员配置数据不正确而进一步加剧。医务人员和卫生当局应警惕这种不准确数据的放大。还提出了其他评估创伤和整形外科手术的方法,例如简化人口普查和调查办公室对手术操作的分类,根据手术室所花费的时间对手术进行分级以及提供计算机程序以进行诊断和手术编码在写出院总结时。

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