香港金融管理局保护金融消费者的有关情况

摘要

This paper introduces the practices of protecting financial consumers by Hong Kong Monetary Authority （HKMA）, and gives detailed analysis of the Complaint Handling Procedures （Supervisory Policy Manual --- IC .4）, Mystery Customers Checking Pro- gram, and Complaint management by the HKMA. This paper also introduces several cases on protecting financial consumers being im- plemented by HKMA.%本文主要介绍了香港金管局保护金融消费者的有关情况，对金管局出台的《处理投诉程序（监管手册——IC．4）》、乔装客户检查计划、投诉管理等内容进行了详细的分析。并对金管局正在进行的有关消费者保护的几件事情作了介绍。